Frequently Asked Questions about Malaysia Digital Arrival Card (MDAC)

Find answers to the most frequently asked questions about Malaysia Digital Arrival Card (MDAC). If you can't find the answer to your question, please contact us.

General

Is MDAC required for departure from Malaysia?
No. MDAC is not required for departure from Malaysia. MDAC is an "arrival" card, so you must complete it only before entering the country.
Do I need to print MDAC?
No. You don't have to print your submitted MDAC. Your approved MDAC is linked to your passport.
Is MDAC free?
Yes, submitting MDAC is completely free. Websites charging a fee for MDAC submission are scams.
How long is MDAC valid?
MDAC is valid for the specific trip for which it was submitted. If you plan to visit Malaysia again, you need to submit a new MDAC.
What happens if I don't submit MDAC?
If you don't submit MDAC, you may face delays at immigration or even be denied entry to Malaysia. Airlines may also refuse to let you board your flight.
Does MDAC replace a visa?
No, MDAC does not replace a visa. If you require a visa to enter Malaysia, you must obtain it additionally.
What is the purpose of MDAC?

The Malaysia Digital Arrival Card (MDAC) serves several purposes:

  • To simplify the procedures upon arrival.
  • To reduce waiting times at immigration checkpoints.
  • To collect necessary information about visitors before their arrival.
  • To enhance security measures at Malaysian borders.
  • To improve the overall travel experience for visitors to Malaysia.

Submission

Can I submit MDAC at the airport on arrival?
Yes. You can submit MDAC at the airport on arrival if you have access to the internet. That said, the airline staff may not allow you to board the flight if you haven't submitted your MDAC.
Can I edit an already submitted MDAC?
No. Editing an already submitted MDAC is not possible. If you need to change any information, you must submit a new one.
What if I made a mistake?
If you have made a mistake in your submitted MDAC, you must complete and submit a new one.
What if I cannot travel?
You cannot delete an already submitted MDAC. If you can't travel, you can simply ignore/abandon your submitted MDAC.
How long before my trip should I submit MDAC?

You must complete and submit MDAC within 3 days before your arrival in Malaysia. It's recommended to submit it as soon as you have all the required information to avoid any last-minute issues.

How do I check if my MDAC submission was successful?

You can check your MDAC submission status on the official website by clicking on "CHECK REGISTRATION" and entering your details. You will also receive a confirmation email after successful submission.

Requirements

What if I'm traveling as a family or group?
MDAC is linked to an individual's passport. Therefore, each person must submit one MDAC. If you are a family of 5, then each person in your family must submit their own individual MDAC.
What if I'm traveling with children?
Children are also required to complete MDAC. Parents can complete the MDAC for children on their behalf.
What information do I need to provide when submitting MDAC?

When submitting MDAC, you need to provide the following information:

  • Personal information (name, passport number, date of birth, nationality, gender, passport expiry date).
  • Contact information (email address, mobile phone number).
  • Travel information (arrival date, departure date, mode of transport, flight/ship/transport number).
  • Accommodation details in Malaysia (address, state, city, postcode).
Do I need to submit MDAC if I'm a Malaysian citizen?

No, Malaysian citizens do not need to submit MDAC. MDAC is only required for foreign visitors entering Malaysia.

Do I need to submit MDAC if I'm a Singapore citizen?

No, Singapore citizens are exempt from the MDAC requirement.

Troubleshooting

What should I do if I encounter technical issues when submitting MDAC?

If you encounter technical issues when submitting MDAC, you can:

  1. Try using a different web browser.
  2. Clear your browser cache and cookies.
  3. Try again later as the official website might be experiencing high traffic.
  4. Contact us for assistance using the contact information provided on this website.
What if I forgot my PIN?

If you forgot your PIN, you can click on the "Forgot your PIN?" link on the CHECK REGISTRATION page of the official MDAC website. You will need to provide your passport number, nationality, email address, and mobile phone number to retrieve your PIN.

What if I don't have all the required information when submitting MDAC?

You need to provide all the required information to successfully submit MDAC. If you don't have all the information yet (e.g., your accommodation details in Malaysia), you should wait until you have all the necessary information before submitting MDAC. Remember that you can submit MDAC up to 3 days before your arrival in Malaysia.

Still Have Questions??

If you couldn't find the answer to your question, please don't hesitate to contact us.

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Ready to Apply for Your MDAC?

Complete your Malaysia Digital Arrival Card application in just 5 minutes!

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Ready to Apply for Your MDAC?

Complete your Malaysia Digital Arrival Card application in just 5 minutes!

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Ready to Apply for Your MDAC?

Complete your Malaysia Digital Arrival Card application in just 5 minutes!

Apply online for MDAC